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New Cisco Unified Contact Center Enterprise Specialist 600-460 Dumps Exam Questions And Answers (1-20)

QUESTION 1
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)
A. Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
B. Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.
C. Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.
D. Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
E. For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.
Correct Answer: BC

QUESTION 2
In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization?
A. ccagent
B. mds
C. router
D. opc
Correct Answer: B

QUESTION 3
What is the semantic meaning of the RouterCallKeyDay variable?
A. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.
B. It represents a string that corresponds to the day that the call was taken. For example: at midnight it could advance from “Monday” to “Tuesday”.
C. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.
D. It represents a sequence number used for ordering rows for the same call.
E. It represents a string that corresponds to a Globally Unique Call Identifier.
Correct Answer: A

QUESTION 4
Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?
A. Cluster Manager
B. System Application Agent
C. Cisco DB
D. Cisco Tomcat
E. Cisco Dirsync
Correct Answer: D

QUESTION 5
Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?
A. dbagent
B. opcs
C. ccagent
D. mds
Correct Answer: C

QUESTION 6
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?
A. 100 ms, 3 heartbeats
B. 100 ms, 5 heartbeats
C. 400 ms, 3 heartbeats
D. 400 ms, 5 heartbeats
E. The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator
Correct Answer: B

QUESTION 7
You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. 600-460 dumps The customer has two sides each with a router, logger, and HDSDDS. Which is the best explanation?
A. The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.
B. The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.
C. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.
D. Each side synchronized its data from the logger using SQL replication.
Correct Answer: A

QUESTION 8
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?
A. Cisco Unified ICM call router and logger
B. Cisco Unified ICM call router and administrative workstation
C. Cisco Unified ICM call router and peripheral gateway
D. administrative workstation and HDS-DDS
Correct Answer: C

QUESTION 9
In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?
A. The system stops routing calls because it cannot function without a private network.
B. The private network data is rerouted automatically over the visible network.
C. Both call routers go active and attempt to split the system until the private network is restored.
D. The system continues to operate but with only one call router in simplex mode.
Correct Answer: D

QUESTION 10
Which two things can cause the “Send to VRU” to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)
A. No network VRU is configured for the routing client.
B. VRU PIM just got out of service.
C. Incorrect media file name.
D. Send to originator is not enabled.
E. Primary VRU peripheral gateway is out of service.
Correct Answer: AB

QUESTION 11
Which three steps need to be performed on a third party SIP phone device when adding it to Cisco Unified Communications Manager 6.0? (Choose three.)
A. Select XML as the method to send the third party SIP phone its configuration file.
B. Add the MAC address of the Cisco Unified Communications Manager server to the SIP phone configuration.
C. Set the directory numbers to match the directory numbers configured in Cisco Unified Communications Manager.
D. Set the digest user ID in the SIP device to match the digest user ID in Cisco Unified Communications Manager.
E. Set the TLS user ID and password in the SIP phone to match the TLS user ID and password in Cisco Unified Communications Manager.
F. Set the proxy address in the SIP phone to match the IP address or fully qualified domain name of Cisco Unified Communications Manager.
Correct Answer: CEF

QUESTION 12
Which two gateway configuration statements are required in order to enable Cisco Unified Communications Manager to control a T1 PRI in an MGCP gateway? (Choose two.)
A. mgcp
B. ccm-manager config
C. pri-group configuration on the controller
D. mgcp call-agent pointing to tftp server
E. isdn l3-backhaul ccm-manager on the serial interface
F. ccm-manager config server {TFTP ip_address}
Correct Answer: BF

QUESTION 13
If a service is currently deactivated, how can the service be reactivated from the Cisco Unified Communications Manager Serviceability Control Center page?
A. by clicking on the radio button to the left of the service on the Control Center page
B. by selecting Cisco Unified CM Serviceability > Service Activation and then clicking on the radio button to the left of the service to activate it
C. by selecting Tools > Service Activation, selecting the correct server, and clicking on the radio button to the left of the service to activate it
D. by selecting Cisco Unified CM Serviceability > Tools, clicking on the radio button to the left of the service that needs to be activated, and then returning to the Control Center to activate the service
Correct Answer: C

QUESTION 14
Which two of these media resources are available only in hardware? (Choose two.)
A. transcoding
B. audio conferencing
C. MTP
D. annunciator
E. MOH
F. voice termination
Correct Answer: AF

QUESTION 15
Which three steps are necessary in order to configure DHCP for phone support using the GUI in Cisco Unified Communications Manager 6.0? (Choose three.)
A. add the DHCP server IP address to the device pool
B. activate DHCP Monitor Service
C. add and configure the DHCP server
D. start the application on an external server
E. configure the DHCP subnet
F. download the DHCP server application from the plug-in page
Correct Answer: BCE

QUESTION 16
Which two of these are characteristics of multicast music on hold? 600-460 dumps (Choose two.)
A. point-to-multipoint, two-way audio stream
B. separate audio stream for each connection
C. multiple audio streams that require multiple multicast IP addresses
D. support for all codecs that are also supported by Cisco Unified Communications Manager servers
E. conservation of system resources and bandwidth
F. the requirement that there always be a dedicated MOH server
Correct Answer: CE

QUESTION 17
Which three determinations are possible when using the Presence feature in a Cisco Unified Communications network? (Choose three.)
A. Determine if an IP phone has been unplugged if the phone is in the same Cisco Unified Communications cluster as the watcher.
B. Determine if an IP phone is on hook or off hook if the phone is outside the Cisco Unified Communications cluster of the watcher.
C. Determine if an IP phone is on hook or off hook if the phone is in the same Cisco Unified Communications cluster as the watcher.
D. Determine if a set of IP phones is on hook or off hook if if the phones are in the same Cisco Unified Communications cluster as the watcher.
E. Determine if an IP phone has been moved or the user has been changed if the phone is in the same Cisco Unified Communications cluster as the watcher.
F. Determine if an IP phone has been off hook beyond a specified period of time if the phone is in the same Cisco Unified Communications cluster as the watcher.
Correct Answer: BCD

QUESTION 18
Which two features are advantages of deploying a cluster over WAN? (Choose two.)
A. shared line appearances
B. centralized DSP resources
C. extension mobility within the cluster
D. scalability up to 20 sites, if there is sufficient IP WAN bandwidth
E. failover to co-resident Cisco Unified Call Manager Express platforms
Correct Answer: AC

QUESTION 19
What is one difference between Cisco inline power and 802.3af PoE?
A. Cisco inline power should only be activated for those ports that require PoE to avoid oversubscription.
B. You must determine the total number of IP phones the switch can support with 802.3af to avoid oversubscription.
C. You must specify which set of pins the powered device is going to accept power on for 802.3af.
D. Cisco inline power provides a variable amount of power by using CDP.
Correct Answer: B

QUESTION 20
Which IP phone hardening technique will prevent call signaling and media stream tampering?
A. disable GARP
B. disable PC-to-voice VLAN access
C. use MIC firmware images signed by Cisco
D. store IP phone configuration files on the SFTP server
E. deploy authentication and encryption between IP phones and Cisco Unified Communications Manager
Correct Answer: E

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